Please refer to the below contact details that match your card design.
Please note that if you have a White card design and the first 8 digits of your card number are either 5413 6130 or 5413 6135, you should use the following details to contact us
By phone: 0845 602 1582*
7am to 11pm Mon-Sat
By post:
Santander Cards Customer Services
PO Box 983
Bradford
BD1 9FE
Lost or Stolen
0845 602 1582* (Dial +44 1512 648 725 from abroad)
Please note that the following details do not apply if your card number begins with 5413 6130 or 5413 6135
By phone: 0871 522 5151**
8am-9pm, Mon-Sun
By post:
Santander Cards Customer Services
PO Box 700
Leeds
LS99 2BD
Lost or stolen
0871 522 5151** (Dial +44 208 181 0000 from abroad)
Complaints
By phone: 0845 602 1582*
By post: Santander Cards Complaints
PO Box 983
Bradford
BD1 9FE
*Calls may be recorded and monitored for training and security purposes.
** Calls may be recorded and monitored for training and security purposes. Calls cost 10p per minute plus network extras. Mobile and other providers’ charges may vary.
Santander, along with all the major banks and building societies are now required to provide details of the volume of complaints reportable to the Financial Services Authority. To view the latest data click here.
The Santander Group includes Alliance & Leicester. We have more than 150 years’ experience in banking and more branches worldwide than any other international bank.
We subscribe to the Lending Code. Click here for more information on the Lending Code.
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